patient experience
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Culturally Informed Care
This role is crucial to First Nations patient safety
Researchers examining First Nations experiences in NSW hospitals say Aboriginal hospital liaison officers are helping patients feel heard, respected and…
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Clinical Practice
Nurse-patient connection key in mental health care
A study across 12 mental‑health units has found that early therapeutic relationships between nurses and patients strongly influence fear, coercion…
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Top Stories
Patients happy with ‘very good’ care in emergency departments
Almost 16,000 NSW emergency department patients were surveyed about their experiences during 2017–18, with 88 per cent or nearly nine…
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